Returns & Refunds policy

Return Window

ALL RETURNS MUST BE SENT BACK WITHIN:

• 5 working days (for orders within Malaysia)
  

• 10 working days (for orders outside Malaysia)
  ...from the date of receiving your purchase.
  

Eligible Items for Return

TRES accepts returns for all items except:

• Best Buy / SALE / Discounted items
  (e.g., Mother’s Day codes, Citibank codes, other special codes)
  

• Accessories
  

• Specifically stated non-returnable items
  

One-Time Return Policy

Returns are allowed only once per order number.
Orders made using return credit cannot be returned again.

Return Requirements

Returned items must be in original condition:

• Tag intact
  

• Unworn
  

• Unwashed
  

• Unaltered
  

Do not soak items. If color runs due to soaking, the item is strictly non-returnable.

Required Documents

Invoice Slip must be included in the return package.
If lost, you may reprint it under your Account.

Return Processing

• Once your return is received, our Return Department will process it within 2–3 working days.
  

• A credit voucher will be emailed to you once the return is approved.
  

Declined Returns

• Returns that do not meet all the above conditions will be strictly declined and forfeited.
  

Shipping Responsibility

• The item is your responsibility until it reaches us.
  

• For your protection, we recommend using a delivery service that insures the value of the goods.
  

• Keep the tracking code for reference.
  

Points & Vouchers

• Any used/credited reward points or discount codes from the returned order will be voided and non-refundable/reusable.
  

• No additional points will be awarded for points spent on returned orders.
  

• Vouchers/Gift Cards are valid for 1 year by default.
  

Additional Terms

• TRES reserves the right to reject any request to mail return items alongside a new order.
  

• All returns are final. Further requests will be denied.
  

Product Disclaimer

• Color Variation: Product color may vary due to studio lighting. Allow up to 20% color difference.
  Exchanges due to this reason will incur a processing fee.
  

• Measurement Difference: Allow a 1–2cm difference in measurements due to fabric stretch.
  Please compare with your existing clothes for best fit or email us your measurements.
  

• Printed Items: Each printed item may vary in print symmetry, alignment, or slight patches.
  Returns due to this reason are not considered defects.
  

Full Refund & Return Policy Table

Return Address :

TRES Return Department

24, Lrg Batu, Jelutong Barat, 11600, Jelutong, Penang.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail or Whatsapp

Whatsapp : +6013-5385308

strongsassysolid@gmail.com